Team Leader – CRM & Operations Management

Angajator: Societe Generale European Business Services (SG EBS)
Domeniu:
  • Altele
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.01.2018

    Team Leader – CRM & Operations Management

    Your Mission:

    As a Team Leader you will manage and lead a team of quality control analysts in charge of ensuring that expected quality in Know your customer operations processes is achieved.

    Your Role in a Nutshell:

    • Communicate company goals, safety practices, and deadlines to team members;
    • Delegate tasks and set deadlines;
    • Monitor team performance and report on metrics;
    • Motivate team members, discover training needs and provide coaching;
    • Listen to team members’ feedback and resolve any issues or conflicts;
    • Recognize high performance and reward accomplishments;
    • Provides help to management, including hiring and training, and keeps management updated on team performance.

    A little about You:

    • Proven management experience in a coordination position (minimum 2 years);
    • You have in-depth knowledge of performance metrics;
    • Good PC skills, especially Office;
    • You have decision-making skills, excellent communication and leadership skills;
    • You are fluent in French and English;
    • Degree in Management or training in team leading – is a plus;
    • Data visualization tools knowledge – will be a plus;
    • Experience in quality control is considered a plus.

    Besides a career what else we offer:

    • Yearly bonus per company policy;
    • Competitive remuneration based on qualifications and seniority;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs (ACCA Certification, foreign language courses).

     

    Only selected candidates will be contacted for an interview, the rest of the applications are stored in the database of the company for future opportunities. All applications are considered strictly confidential.