Level 2 Support Analyst with French

Angajator: Societe Generale European Business Services (SG EBS)
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.02.2018

    L2 Support Analyst with French

     

    Your mission

     

    • Providing L2 Technical Support to internal Clients

     

    Your Role in a Nutshell:

     

    • Opening, monitoring and closing of tickets for each request received;

    • Provides feedback to the client on the opening and closure of the request and if necessary processing time;

    • Participates in production monitoring committees;

    • Maintains up-to-date documentation, mailing lists and application contacts

    • Transfers cases to L3 if unable to solve incoming issues

    • Offers support to the team leaders/ team coordinators in implementing the action plans for improving service.

     

    A little about you:

     

    • Fluent in English and French;

    • Positive attitude and a cooperative person;

    • Very good communication skills both written and oral;

    • Work experience in support functions;

    • Very good attention to details;

     

    Besides a career what else we offer:

     

    • Competitive remuneration based on qualifications and seniority;

    • Yearly bonus per company policy;

    • Discounts for retailers;

    • Medical services and life insurance; private pension contribution;

    • A modern working environment: open, informal, fun atmosphere;

    • Continuous training and development programs;

    • Work from Home 1 day/week.

      Only selected candidates will be contacted for an interview, the rest of the applications are stored in the database of the company for future opportunities. All applications are considered strictly confidential.