VBR Support Engineer (French)

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Employer: Veeam Software
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 20.10.2018
    Short company description

    Veeam is the global leader in Intelligent Data Management for the Hyper-Available Enterprise. Veeam Hyper-Availability Platform is the most complete solution to help customers on the journey to automating data management and ensuring the Hyper-Availability of data. We have more than 300,000 customers worldwide, including 75 percent of the Fortune 500 and 58 percent of the Global 2000. Our customer satisfaction scores at 3.5X the industry average, the highest in the industry. Our global ecosystem includes 55,000 channel partners, and nearly 19,000 cloud and service providers. Headquartered in Baar, Switzerland, Veeam has offices in more than 30 countries


    Veeam Software opened its operations in Romania in 2015. In almost 3 years, the team has grown to more than 400 professionals managing the end-to-end sales process, global and regional marketing activities and technical support.
    This is the second largest Sales and Marketing hub, with a technical component, for Veeam Software globally.

    You can visit the Veeam Software office in Romania here: http://pano.360concept.ro/permastore/adtb/veeam/


    Veeam is the best employer for those who love to win! Every day, we’re building a work place that’s not just amazing, it’s Veeamazing! We’re always learning something new, developing and making things happen.

    We’re striving for Greatness Every Day and we’re ALL IN going beyond availability.

    · At 36% growth a year, we are ready to grow faster than the industry average.

    · We believe that you can’t go wrong selling a product miles better than the rest.

    · The world’s tech leaders are working with us. How about you?


    We are always looking for talented, creative and motivated people to join our team.

    Bring your greatness to Veeam!

    Requirements

     Qualifications
     Fluent French (reading/writing/speaking), good English
     Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016;
     Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS).
     As a plus, UNIX and/or Linux knowledge; VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
     Ability to quickly learn, understand and explain technical information
     Ability and desire to take ownership of client issues through resolution
     Excellent time management skills
     Ability to work in a fast-paced environment

    Responsibilities

    The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

    We are therefore looking for candidates with great French skills and general knowledge of the following: Windows OS / Networking / Microsoft Exchange / Active Directory / SQL. VMware and Hyper-V knowledge is a strong plus.

    In return, we can offer excellent benefits such as wellness program which includes gym membership and massages in the office, flexible benefits package which includes private medical for you and your dependents, dental cover and transportation allowance, an exceptional mature working environment with cool breakout areas and training and development opportunities to further progress your career.

    Now is your chance to be part of a winning team and contribute to our continued success story!

     Responsibilities
     Perform troubleshooting and analysis, including log file investigation
     Act as a technical focal point in relationships to fellow IT Professionals.
     Responsible for handling new cases according to the Veeam Service Level Agreement (SLA), providing support and diagnosing problems
     Fortify client relationships focused on 100% customer satisfaction
     Technical documentation of all customer interactions accurately and within SLA in our CRM tool
     Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers

    Other info

     We offer
     Competitive compensation and benefits package
     Modern office with free fresh coffee, fruits and snacks.
     Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
     Wellness program including gym membership, massages in the office and company sponsored sports activities.
     Discount card (AFI Park Club).
     An exceptional mature working environment with cool breakout & play areas and team building activities.
     Training and development opportunities to further progress your career.
     International environment where you can learn from multiple cultures working in the same office.
     Gamification (internal rewards and recognition achievement based system)