Agent servicii clienti cu limba franceza (back-office)

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Angajator: TELUS International Europe
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Craiova
  • Actualizat la: 08.02.2018
    Scurta descriere a companiei

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.

    Cerinte

    • Nivel mediu (B2) de limba franceza (scris)
    • Disponibilitate de lucru in ture, 5 zile / saptamana, Luni – Duminica, 8:00 – 24:00
    • Organizat, atent la detalii, autonom
    • Bune cunostinte de operare PC
    • Experienta pe un post similar poate reprezenta un avantaj

    Responsabilitati

    • Oferirea de suport clientilor unei comunitati online (activitate de back-office / ticketing)
    • Asistenta clientilor interrnationali ai potentialului nostru partener, o comunitate online care permite utilizatorilor sa vanda, cumpere sau schimbe haine si accesorii second hand
    • Analiza si interpretarea cerintelor clientilor, utilizarea sistemelor informatice specifice proiectului, respectand indicatorii de calitate si eficienta

    Alte informatii

    Oferta (bonusuri, beneficii):

    Mediu de lucru stabil - oferim un contract pe durata nedeterminata
    Multiculturalitate - asistam zilnic clienti internationali, alatura-te echipei noastre si imbunatateste-ti cunostintele de limba straina alaturi de vorbitori nativi
    Mediu de lucru pozitiv - ne pasa de bunastarea colegilor nostri, investim in dezvoltarea lor, incurajam distractia si teambuilding-urile
    Proiecte comunitare - vom rula evenimente de Responsabilitate Sociala Corporativa (CSR) pe tot parcursul anului
    Asigurare medicala privata
    Tichete de masa
    Reduceri speciale oferite de partenerii nostri din diferite industrii (Banking, Telecom, Gym & Fitness)

    Descrierea companiei:

    TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

    TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections.