Agent servicii clienti cu limba franceza (back-office)

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

• Nivel mediu (B2) de limba franceza (scris)
• Disponibilitate de lucru in ture, 5 zile / saptamana, Luni – Duminica, 8:00 – 24:00
• Organizat, atent la detalii, autonom
• Bune cunostinte de operare PC
• Experienta pe un post similar poate reprezenta un avantaj

• Oferirea de suport clientilor unei comunitati online (activitate de back-office / ticketing)
• Asistenta clientilor interrnationali ai potentialului nostru partener, o comunitate online care permite utilizatorilor sa vanda, cumpere sau schimbe haine si accesorii second hand
• Analiza si interpretarea cerintelor clientilor, utilizarea sistemelor informatice specifice proiectului, respectand indicatorii de calitate si eficienta

Oferta (bonusuri, beneficii):

Mediu de lucru stabil - oferim un contract pe durata nedeterminata
Multiculturalitate - asistam zilnic clienti internationali, alatura-te echipei noastre si imbunatateste-ti cunostintele de limba straina alaturi de vorbitori nativi
Mediu de lucru pozitiv - ne pasa de bunastarea colegilor nostri, investim in dezvoltarea lor, incurajam distractia si teambuilding-urile
Proiecte comunitare - vom rula evenimente de Responsabilitate Sociala Corporativa (CSR) pe tot parcursul anului
Asigurare medicala privata
Tichete de masa
Reduceri speciale oferite de partenerii nostri din diferite industrii (Banking, Telecom, Gym & Fitness)

Descrierea companiei:

TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections.