Support Specialist with Italian

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Vezi toate job-urile Support Specialist with Italian active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 07.02.2018
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    For our client a well-known leader in personal systems and printing, we are looking for a Support Specialist with Italian language.

    Requirements:

    - Preferably 1 year of experience in customer support services;
    - Higher education, preferably economics/commercial/technical studies;
    - English and Italian – advanced level;
    - Excellent verbal and written communication skills;
    - Attention to details;
    - Strong troubleshooting, analytical, and communication skills.

    Responsabilitati

    Responsibilities:

    - Investigates and retrieves the necesary information to solve requests or queries from partners or other internal teams, using resources, applications and electronic means available to the team, within the deadlines;
    - Manages end to end the relationship with partners by taking over their requests from the submission and up to finding and applying the correct and appropriate solution;
    - Solves financial and logistic partners requests and is responsible to initiate necessary actions for the functionality of internal processes;
    - Preparing/analyzing reports agreed with the direct manager (for example: performance indicators, quality reports, data investigation or collection within projects in progress).

    Job Code: 050118RRM

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