Coordination Supervisor

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Angajator: G2-Travel
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 03.02.2018

    Key responsibilities:

    •             Implements and monitors all processes and procedures in Coordination department;

    •             Coordinates the team’s activities to ensure effective allocation of work and use of resources (checks the work volume for the day, e.g.: pending items, FC, LC, reports, makes group allocation for the next day);

    •             Checks the shift to see how many emergencies were passed to the next shift and helps the team with the emergencies if needed;

    •             Investigates and answers to complaints raised for coordination department;

    •             Acts as coordinator whenever the situation imposes;

    •             Prepares the weekly and monthly reports for the management team;

    •             Organises the team’s working shifts based on business needs and updates the work schedule (with days off, OVT);

    •             Plans and organizes coordination meetings as well as presentations, quizzes, trainings for the team;

    •             Communicate with the other departments in an efficient and constructive manner;

    •             Build up and maintain good working relationships with internal and external clients;

    •             Analyse, monitor and evaluate team performance;

    •             Set team objectives according to the company’s strategy and take action in order to fulfil them;

    •             Propose new solutions to improve team’s performance;

    •             Participate in hiring new team members;

    •             Identify training and development needs, together with the department’s trainer;

    •             Train and develop the team members;

    •             Actively supports the quality and training team.

    Knowledge, Skills & Experience:

    •             Previous experience in Travel / Hospitality industry;

    •             Result oriented attitude;

    •             Customer oriented attitude;

    •             Crisis management skills;

    •             Problem solving skills;

    •             Good planning and organising skills;

    •             Excellent communication skills;

    •             Training skills;

    •             Advanced knowledge of English;

    •             Any other known foreign languages are considered an advantage;

    •             Good MS Office skills.