Coordination Supervisor

Key responsibilities:

•             Implements and monitors all processes and procedures in Coordination department;

•             Coordinates the team’s activities to ensure effective allocation of work and use of resources (checks the work volume for the day, e.g.: pending items, FC, LC, reports, makes group allocation for the next day);

•             Checks the shift to see how many emergencies were passed to the next shift and helps the team with the emergencies if needed;

•             Investigates and answers to complaints raised for coordination department;

•             Acts as coordinator whenever the situation imposes;

•             Prepares the weekly and monthly reports for the management team;

•             Organises the team’s working shifts based on business needs and updates the work schedule (with days off, OVT);

•             Plans and organizes coordination meetings as well as presentations, quizzes, trainings for the team;

•             Communicate with the other departments in an efficient and constructive manner;

•             Build up and maintain good working relationships with internal and external clients;

•             Analyse, monitor and evaluate team performance;

•             Set team objectives according to the company’s strategy and take action in order to fulfil them;

•             Propose new solutions to improve team’s performance;

•             Participate in hiring new team members;

•             Identify training and development needs, together with the department’s trainer;

•             Train and develop the team members;

•             Actively supports the quality and training team.
 

Knowledge, Skills & Experience:

•             Previous experience in Travel / Hospitality industry;

•             Result oriented attitude;

•             Customer oriented attitude;

•             Crisis management skills;

•             Problem solving skills;

•             Good planning and organising skills;

•             Excellent communication skills;

•             Training skills;

•             Advanced knowledge of English;

•             Any other known foreign languages are considered an advantage;

•             Good MS Office skills.