Contract Renewal Representative - Hungarian Language

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Angajator: Oracle
Domeniu:
  • Customer support - Client service
  • Marketing
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.01.2018
    Remote work: On-site
    Scurta descriere a companiei

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.

    Cerinte

    The successful candidate will have at least 1-2 years of experience insales/telesales and customer relationship, preferably in IT Hardware&Software. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge would be a plus. The position will require working flexibly and openly with a wide range of team-members.

    QUALIFICATIONS:
    • Hungarian language proficiency
    • Very good English skills
    • Very good communication skills, both written and verbal
    • Proven experience of IT-Hardware & Software support services and components
    • Good customer skills
    • Proven influencing and negotiation skills
    • Strong objection handling abilities
    • Good numeracy and attention to detail
    • Ability to effectively manage multiple tasks and priorities
    • Ability to adapt and acquire new skills quickly
    • Experience of using computer systems
    • Ability to work in a high pressured, fast moving and challenging environment

    Responsabilitati

    The Support Service Renewals Specialist will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.

    • Selling support services after point of system sales or upselling for existing active contracts
    • Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
    • Accountable for timely service renewals for small to medium-sized customers in assigned territory.
    • Educates customers on e-business practices and any associated contractual implications.
    • Accurately forecasts business targets and opportunities in territory.
    • Promptly handles and solves customer objections and complaints.
    • Prepares correct sales orders and quotes.