IBM Internship - Application Support with German language skills

Employer: IBM Client Innovation Center Central & Eastern Europe (CEE)
Domain:
  • Engineering
  • Internship
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.10.2018
    Short company description

    IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

    Requirements

    The Junior Application Support Specialist role calls for a positive and proactive approach, a clear mind and the ability to work to very high standards and challenging timescales. You should also have a passion for the business and pay great attention to detail.

    In addition, the following will be essential:
    - Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline
    - English language skills: Fluent
    - German language skills: Fluent
    - Java: Basic
    - SQL: Basic
    - Analytical thinking
    - Attention to detail
    - Customer focus
    - Excellent verbal and written expression
    - Strong time management skills.

    Responsibilities

    Create interactions/incidents based on the requests coming from the users using mail/phone/fax/ESS;
    Collect information from the users for the resolver groups to be able to analyze the case;
    Assign the tickets to the resolver groups;
    Communicate with the end users using mail(manual notifications from SMT) or phone;
    Resolve cases reported as request for service (user management, content management, conference calls, distribution lists, surveys etc.);
    Implement the priority upgrade/downgrade based on clear justification from the resolver groups;
    Implement categorization changes based on clear justification from the resolver groups;
    Suspend tickets based on a clear justification from the resolver groups;
    Training regarding IBM as a corporation and IBM Romania - departments & activities;
    Soft skills training for certain abilities - communication, team work, planning& organizing, presentation skills;
    Common session regarding hardware, software and services and workshops depending on the professional interest of the interns;
    Project tasks in frame of a development project on which interns will need to work together and share information and knowledge with the team members.

    Depending on the demonstrated level of performance, after 3 months of internship all the suitable candidates will be offered the option of a full time position in IBM.

    Other info

    The mission of the IBM Client Innovation Center in Bucharest is to provide customers with a seamless and secure solution to their global business needs.

    The Bucharest Centre is a client oriented organization with specific technologies and a dedicated young team of professionals. Furthermore, new technologies have been introduced and more partnerships have been agreed upon, both with international companies as well as with universities.

    A wide range of essential qualities recommend IBM Client Innovation Centre Romania as a strategic business partner worldwide: strong technical skills, very good multilingual capabilities and multi-ethnic background.