IBM Internship - Application Support with German language skills
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|Employer:||IBM Client Innovation Center Central & Eastern Europe (CEE)|
|Job level:||0 - 1 years of experience|
IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.Requirements
The Junior Application Support Specialist role calls for a positive and proactive approach, a clear mind and the ability to work to very high standards and challenging timescales. You should also have a passion for the business and pay great attention to detail.
In addition, the following will be essential:
- Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline
- English language skills: Fluent
- German language skills: Fluent
- Java: Basic
- SQL: Basic
- Analytical thinking
- Attention to detail
- Customer focus
- Excellent verbal and written expression
- Strong time management skills.
Create interactions/incidents based on the requests coming from the users using mail/phone/fax/ESS;
Collect information from the users for the resolver groups to be able to analyze the case;
Assign the tickets to the resolver groups;
Communicate with the end users using mail(manual notifications from SMT) or phone;
Resolve cases reported as request for service (user management, content management, conference calls, distribution lists, surveys etc.);
Implement the priority upgrade/downgrade based on clear justification from the resolver groups;
Implement categorization changes based on clear justification from the resolver groups;
Suspend tickets based on a clear justification from the resolver groups;
Training regarding IBM as a corporation and IBM Romania - departments & activities;
Soft skills training for certain abilities - communication, team work, planning& organizing, presentation skills;
Common session regarding hardware, software and services and workshops depending on the professional interest of the interns;
Project tasks in frame of a development project on which interns will need to work together and share information and knowledge with the team members.
Depending on the demonstrated level of performance, after 3 months of internship all the suitable candidates will be offered the option of a full time position in IBM.
The mission of the IBM Client Innovation Center in Bucharest is to provide customers with a seamless and secure solution to their global business needs.
The Bucharest Centre is a client oriented organization with specific technologies and a dedicated young team of professionals. Furthermore, new technologies have been introduced and more partnerships have been agreed upon, both with international companies as well as with universities.
A wide range of essential qualities recommend IBM Client Innovation Centre Romania as a strategic business partner worldwide: strong technical skills, very good multilingual capabilities and multi-ethnic background.