Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Customer Support Agent
Acest job nu mai este activ!Vezi toate job-urile Oracle active.Vezi toate job-urile Customer Support Agent active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Oracle |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
|
Actualizat la: | 02.04.2018 |
Remote work: | On-site |
Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.
- Qualification in Hotel Management or I.T. related discipline
- 1-2 Years experience in hospitality or technical support sector
- Excellent communicator with strong time management and prioritisation skills
- Ability to work under pressure and multi-task
- Strong analytical skills
- Maturity to deal and communicate with Senior Managers and Customers
- Availability to work in shifts and during weekends
- Previous experience of Micros Fidelio Products would be advantageous
- Advanced level of English is mandatory
- Answer high volume of support calls for Property Management Systems (Opera, Suite8, BART) or Point of Sales (Simphony, RES, 9700) products in a timely manner
- Create new cases and update existing cases in our customer database
- Provide solution to customer or pass case to relevant resolution group
- Triage incidents with a view to applying known fixes
- Meet and aim to exceed monthly individual and company targets set by Management
- Manage escalations in accordance with company procedures and service Levels
- Troubleshoot, diagnose and resolve fault at time of answering where possible
- Communicate with customers regularly regarding case progress and updates
- Follow up with third party suppliers regarding the progress of any open calls
Job-uri similare care te-ar putea interesa: |
|
---|---|
Customer Support Agent with Dutch: location Bucharest Aplica fara CV | |
Customer Support Agent with German: location Bucharest Aplica fara CV | |
Customer Support Agent cu limba italiană și engleză Aplica fara CV | |
Vezi job-uri similare (682) |
Raporteaza eroarea la