Solutions Support

Angajator: CONNECTIONS ROMANIA
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.06.2018
    Scurta descriere a companiei

    Connections is a technology consulting, solutions and services firm.

    We help our employees to grow, adapt, innovate, and create in a constantly changing technology & business landscape.

    Toogether with our tech-savvy software engineering experts, with a track record of innovation
    and digital business process transformation, we lead our clients through the perfect storm of innovation.

    Cerinte

    • English – advanced (both written and spoken);
    • Good communication skills;
    • Previous experience in Purchasing/ Procurement and client communication (Customer Service/ Technical Support);
    • Medium skills in SAP or similar platforms as ERP; CRM;
    • Previous experience in ticketing platforms;
    • Individual skills, but a very good team player;
    • Flexible and adaptable;
    • Very good analytical skills;
    • Ability to work under pressure;
    • Respects the agreed deadlines;
    • Provides qualitative data.

    Responsabilitati

    • Offers technical support and guidance to the users of the respective Purchasing Solution (Application);
    • Monitors and reports the incidents and queries received from the users;
    • Provides medium to complex reports at user’s request;
    • Database maintenance - uploads different sets of data in the system, in order to ensure the good functioning of the system;
    • Assists the user in requesting the proper accesses in the systems;
    • Performs testing and validation on new functionalities and/ or bug fixes in the Application and suggests possible improvements.