Access Delivery Engineer

Employer: Huawei Enterprise Romania GSC
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 18.03.2018

    Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join the Access  Delivery team. You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will delivery projects from all Europe for our Enterprise Access products – OLT(MA Series, SmartAX Series), ONT(EchoLife HG Series).

    - Onsite delivery and remote delivery projects from all Europe for our Enterprise Access products – OLT (MA Series, SmartAX Series), ONT (EchoLife HG Series);
    - Responsible for project delivery in-time rate, high quality and customer satisfaction;
    - Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    - Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    - Performing network upgrades/ updates in accordance with the Change Management
    - Provide detailed information on how to set up, configure or upgrade IP products and
    their features;
    - Use trouble ticketing system for tracking customer interactions and fault analysis;
    - Identify customers concerns and critical problems based on customer interaction.

    - Willing to travel in Europe at least 3-6 months per year.
    - Familiar with TCP/IP & OSI protocol stacks.
    - Knowledge of routing protocols (OSPF, BGP, IS-IS) and MPLS VPN, IPV6, BFD;
    - Knowledge of switching technologies and protocols (Vlans, STP, PPPOE, DHCP, Qos);
    - Knowledge of VOIP technologies and protocols (H248, MGCP, SIP);
    - Knowledge of xPON technologies and protocols (GPON/EPON);
    - Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    - Experience with U2000;
    - English and any other languages (speaking and writing);
    - More than 1 year work experience in system integration or telecommunication will have priority.

    - Motivational salary package;
    - Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    - Life time learning environment and tools;
    - Hand-on experience and lab testing;
    - Great amount of Product Documentation;
    - Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    - Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community;
    - Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products);
    - Young and motivated team that want to constantly grow.