FOS IT Support Specialist

Our purpose at Goodyear is to build trust and to create an environment where associates are inspired by work. We believe in our people and we embrace change in order to engage and enable associates to realize their full potential.

If you want to be part of a great team, based in Bucharest, to work in a fast paced, world class organization, then you are in the right place because we have the perfect job for you!
You can count on our flexible working hours and work from home benefits.

Just apply and let’s meet to discuss more about what we could offer you more and about your career opportunities!


Goodyear is one of the world's largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.

In Romania, Goodyear Dunlop has been present since 1999 and it is represented by two different legal entities, Goodyear Dunlop Tires (Sales Office) and Goodyear Operations.

Goodyear Operations Romania is the Global Business Services Center of Goodyear Dunlop EMEA. The GBS Center in Bucharest started back in July 2011. The core mission of the Center has always been to provide internal customer satisfaction with the shared responsibility of delivery - Driving performance as ONE TEAM.

To join our team, you will need:

Education: IT Diploma or equivalent - relevant work experience over a longer time
Experience:
- Previous experience in comparable role
- Minimum 3 years of experience preferably in Sales applications
- Working experience in sales call centers and/or tire business would be an asset
Knowledge & Skills:
- Accepts responsibility & accountability.
- Good communication skills, talking and writing
- IT knowledge especially SAP applications and MS Office (Access, optional).
- Ability to work to demanding deadlines
- Team approach
- Flexible & open minded, able to accept continuous change
- Must be able to work without supervision
- Languages: Fluent on high level in English, German or French would be an asset

Primary Purpose of the Position:
- Be the specialist in FOS NG systems and country settings incl. Ejob. Support the FOS Support Manager in the monthly ticket management and testing.
- Responsible for creating/writing test scenarios, testing and permanent documentation update. Interface between FOS users who raised tickets and IT to ensure solution.
- FOS Support Manager back up for emergencies and daily operational questions from the countries.

Principle Duties and Responsibilities:
- Evaluate incoming incident and bug tickets – replicate issues in test systems
- Make sure all sprint related tickets are closed and documented in Jira
- Write and update test scenarios. Perform ticket development monthly testing and documentation
- Write and update user manuals and publish for country (front office) usage
- Identify system improvements to FOS, work with the FOS IT development Team to deliver. Explore other technological advancements to enhance system capability
- Back up for FOS Support Manager
- Support daily country users facing issues
- Urgent correction evaluation together with IT
- Create urgent EKN when necessary
- Close EKN and include testing documentation