Level 2 Technical Support Specialist (with German)

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  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 29.04.2018
    Short company description

    We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences.


    - Experience in a similar position
    - English: fluent, German: intermediary/fluent
    - Basic database understanding (how it works, query interpretation, query writing)
    - Ability to interpret/analyze code and application logs in order to troubleshoot errors
    - Problem solver, customer oriented
    - Ability to analyze, synthesize and make decisions under SLAs
    - Strong communication skills
    - Teamwork skills
    - Negotiation skills, diplomatic
    - Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
    - Willing to do on call support (from home)

    Nice to have:
    - ITIL V3 certification
    - Windows Server 2008/2012
    - Oracle SQL / MS SQL, Oracle PL/SQL, Oracle V11.2
    - MS SQL Server 2008 R2, MS SQL Server 2012
    - Programming skills in .NET V3.5 and higher / C# V3.0 and higher
    - Programming skills Oracle-SQL, MS SQL 2008
    - Active Directory
    - HP Business Service Manager
    - IIS (Internet Information Server) Web Server


    - Analyzing customer developed programs, batch files, job control scripts, file deliveries and databasecontent by using customer tools and 3rd party tools
    - Application specific scripts on dedicated server platforms
    - SLA checkpoints (e.g. server response times, downtimes, process availability, etc.)
    - Interfaces (e.g. log files, scripts, file transfers etc.)
    - Databases (e.g. central DB processes, error writing processes, table spaces, load and
    performance characteristics etc.)
    - Definition and Performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.)
    - Provide support in all deployment and administration related activities
    - Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and application
    - Provide basics tasks of 3rd level support including debugging, test cases;
    - Responsible for incident, problem, change, release, configuration management, technical support;
    - Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines
    - Create/update product documentation
    - Windows server (IIS) configuration and maintenance
    - Windows Server 2008 / 2012, Active Directory configuration and maintenance;
    - Oracle PL/SQL analysis, code debugging - Oracle-SQL, MS SQL 2008;
    - Main technology for the application cluster: .NET V3.5 and higher / C# V3.0 and higher
    - Tools: IBA Logfile Viewer, XML Spy, CyberArk, MS Visual Studio, Visio