Financial IT Solutions Specialist

Employer: Mazars in Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.08.2022

    Tasks and responsibilities The core element of the role will be the effective support of the InControl 2.0 platform for both internal and external users, as well as any other financial solutions deployed at a later stage.

    • Provide solutions to clients via ticketing application, emails or chatting;
    • Supports the clients in all aspects through to problem resolution;
    • Maintain high standards for client support services;
    • Identify and resolve technical issues;
    • Provide feedback to the team manager;
    • Documenting issues and resolutions on a daily basis;
    • Develop monitoring and reporting of data flows;
    • Be involved in the implementation phase of new applications, in building training documentation or following up on various project matters;
    • Create a knowledge base with updates and maintenance of technical documentation.
    Job requirements
    1. Education: Graduate/ Final Year Student Bachelor/ Master in Economics, Business, Computer Science or Industrial Engineering.
    2. Relevant expertise:
    • A minimum of 0-1 years of related experience in a related financial systems architectures function either as part of the IT or Finance organizations.
    Special knowledge:
    • Fluent/Medium English;
    • Fluent/Medium level in one of the following: preffered Spanish, French, German language
    Communication skills
    • Good communication skills
    • Structured approach tailored to the audience
    Interactions
    • Internal: support related communications; presentations; potential training preparation.
    • External relations management : Mazars Clients&Prospects
    Abilities
    • A team player that shows flexibility and perseverance in managing a good working relationship with colleagues and internal stakeholders;
    • Customer orientation, detail focused and problem solving attitude;
    • Able to communicate problems/issues to internal clients in a non-technical manner;
    • Willingness and self motivation to learn new systems, processes and procedures;
    • Previous successful client service experience is considered an advantage;
    • Ability to analyze, prioritize and execute tasks;
    • Experience of working in a global, virtual environment is considered an advantage.
    Required competencies
    • Results & Performance (Self Starter, Assertiveness, Goal Accountability);
    • Customer Centric (Responsiveness and Follow Through, External Perspective/Focus on Clients);
    • Personal Effectiveness (Listening & Receptivity/Clear & Effective Communication, Collaboration);
    • Business Acumen (Analyzing & Diagnosing, Decisiveness).
    We are taking all the necessary measures to reduce the exposure risks during the COVID-19 outbreak and implement processes that keep our candidates and employees safe. Therefore, in this time of uncertainty, all our job interviews are organized online. Even though the setup is different, we treat online interviews the same as the ones in person.

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