Level 2 Technical Support Specialist ( with German )
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Employer: | confidential |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 01.06.2018 |
Remote work: | On-site |
Required Skills:
• experience in a similar position (preferably some Mainframe experience)
• IT background (e.g.: Computer Science, Automation, Cybernetics graduate)
• Basic database understanding (how it works, query interpretation, query writing)
• Ability to interpret/analyze code and application logs in order to troubleshoot errors
• Problem solver, customer oriented
• Ability to analyze, synthesize and make decisions under SLAs
• Strong communication skills
• Teamwork skills
• Negotiation skills, diplomatic
• English: fluent
• Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
• Willing to do on call support (from home)
Nice to have:
• German: intermediary / fluent
• ITIL V3 certification
Experience in the following:
• Cobol, Visual Basic (VB)
• DB2 from V11.2 upwards
• CICS TS/zOS /VSAM
• IMS DB V14
• SQL for DB2 and IMS
• z/OS V.2.1 - JES3 2.1, z/OS - IMS V14
• TSO, JCL, Horizont XINFO, ITP Panorama and/or Microfocus Revolce, IBM QMF, UltraEdit, 3270/TSO Terminal,
• PROBA, Adabas
Responsabilities:
Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using mainframe and 3rd party tools
o Batch processing on dedicated operation systems
o Tools and data access methods on dedicated host platforms
o Online Processing by CICS TS/zOS, DB2/UDB SQL and Utilities
o SLA checkpoints (e.g. server response times, downtimes, process availability, etc.)
o Interfaces (e.g. log files, scripts, file transfers etc.)
o Databases (e.g. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
o Definition and Performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.)
• Provide support in all deployment and administration related activities;
• Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
• Provide basics tasks of 3rd level support including debugging, test cases;
• Responsible for incident, problem, change, release, configuration management, technical support;
• Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;
• Create/update product documentation;
Technical description of the application cluster:
• Cobol, Visual Basic (VB)
• Databases: DB2 from V11.2 upwards, CICS/VSAM, IMS DB V14; SQL for DB2 and IMS, Adabas
• Operating System: z/OS V.2.1 - JES3 2.1, z/OS - IMS V14
• Mainframe Tools: TSO, JCL, Horizont XINFO, ITP Panorama and/or Microfocus Revolce, IBM QMF, UltraEdit, 3270/TSO Terminal, PROBA
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