Hotel Administration Specialist

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Angajator: G2-Travel
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 14.01.2018

    Key Activities:

    Hourly email forwarding from our central email inbox
    •    To support on clearing simple amendments and cancellations. 
    •    To support on cancellations and space recycling.
    •    Management of hotel booking options & cancellation deadlines.
    •    To monitor and support on bookings for drivers and tour escorts 
    •    Handle staff bookings.
    •    To update offers in the system.
    •    To assist supervisors with administrative tasks, such as: logging complaints, cancellation charges and follow-up on closure. 
    •    Assign queries raised by Finance/Operations and check if it is valid for Hotel Reservations. 
    •    Update smart sheet with daily hotel confirmation chasers.
    •    Monitoring of hotel chaser lists, and reporting on performance.
    •    Update planning with monthly shifts and staff leave.
    •    Monthly check of staff remaining annual leave.
    •    Monthly update of Hotel Reservations organizational chart.
    •    Support on clearing ‘simple’ complaints and PO Accounts Queries
    •    Collate Training Issues for Sales Offices, for weekly reporting.
    •    Other back-office tasks as assigned by the supervisor/manager.

    Knowledge, Skills & Experience:

    •    Detail oriented person
    •    Team oriented person
    •    Flexibility and being able to adapt to a changing environment 
    •    Excellent organisation skills and ability to prioritize
    •    Excellent oral and written communication skills in English
    •    Knowledge of European language skills are a plus
    •    Excellent knowledge of using MS Office package


    •      Competitive financial reward
    •      Language allowance
    •      Language classes
    •      Business trips
    •      International mobility
    •      Training and development opportunities
    •      Wellness programs