Technical Support Analyst

About us

Ubisoft Bucharest has been an important pillar for the local gaming industry since, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2 nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.

The IT Department of Ubisoft Romania is looking for a Technical Support Analyst that will offer second level support of GNS services to all users. You are responsible for the tracking of incidents and the follow-up of user requests. You will also monitor the servers, services and the network infrastructure and take necessary actions to resolve the incidents.

Your profile:
Relevant experience:

• Experience as a Technical Support Analyst
• Customer service experience

Knowledge:

• Excellent command of English, and ideally French
• Knowledge of Windows Server
• Knowledge of Unix
• Knowledge of Networking (TCP/IP, OSI)
• Knowledge of Active Directory

Skills:

• Excellent customer service skills
• Excellent communication and writing skills
• Good interpersonal skills
• Proactive and autonomous
• Ability to make complex information accessible
• Ability to work under stress

Education:

• College diploma in information technology, or equivalent experience

Your tasks:

• Provide second level support for all GNS Services;
• Identify, research, troubleshoot and resolve basic technical issues;
• Respond to customer requests via telephone calls, emails and ticket system requests;
• Offer a high level of customer service for users with various degrees of technical proficiency;
• Document, dispatch and escalate requests to 2nd level support;
• Follow up with customers to ensure satisfaction;
• Monitor targets to ensure that problems are resolved within the SLA guidelines;
• Send global communications to customers for problems affecting GNS services;

We offer

We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.
But most of all, we guarantee you’ll enjoy our atmosphere and working environment.