Technical support - Italian & English

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Employer: ManpowerGroup Romania
Domain:
  • Customer Support - Client Service
  • Engineering
  • Public Relations
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 13.01.2018
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    - Spoken languages: advanced English and Italian.
    - Previous service desk and customer care experience.
    - Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    - Availability to work in day shifts

    Responsibilities

    - Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times

    Other info

    Benefits:
    Financial package: salary, meal tickets
    Regina Maria medical insurance
    3 to 8 weeks of training at the beginning of the contract
    Central building office