HelpDesk with French&English

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Angajator: WNS Global Services
Domeniu:
  • Asigurari - Intermedieri financiare
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 29.05.2020
    Remote work: On-site
    Scurta descriere a companiei

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

    We are most admired for our people, partnership approach, performance and domain expertise.

    Cerinte

    Advanced level of French - B2-C1 level;
    Advance level of English- B2
    Problem-solving mentality;
    Self-organizing and able to grasp a large amount of information in a short period of time;
    Strong desire to work with customers in need and willing to provide the best resolution to their queries;
    The candidate should be able to work in a team and openly communicate with his/her colleagues.

    Responsabilitati

    You will provide support for the external and internal clients of one of the biggest insurance company in the UK and Ireland.
    You will answer calls or emails coming from UK and Ireland customers, offering them information regarding their invoices or the status of their payments. This would include performing both front-office and back-office activities, and would require that all investigation and analysis to be completed within the agreed Service Level.
    You will interact on a regular basis with teams in the UK, Sri Lanka and India, which will enhance your cross-cultural exposure.
    You will offer support to management related to different ongoing projects and have the opportunity to propose improvement ideas to the process.

    Alte informatii

    Our offer:

    Bonuses for your results;
    A great office, a friendly atmosphere and a multinational environment. Team- Buildings and Christmas parties;
    Meal tickets (15 RON/Day);
    Wide range of development and training options (including soft skills and language courses);
    Free coffee and fruits to keep you energized but also medical coverage;
    Bookster and Benefits Online for you to enjoy your hobbies.

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