Social Media Specialist with German

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Our client is a well-known multinational company that provides and develops innovative solutions such as travel big data analytics, social media management, baggage helpdesk and crew scheduling for the continuously changing travel industry.

Requirements:

- High level of English Language;
- High level of German Language;
- 1 year of experience in customer service (desirable);
- Travel industry knowledge/background (desirable);
- Good communication skills;
- Customer focus;
- Drive for results;
- Strong personality.

Responsibilities:

- Manage social media servicing/campaigns and day-to-day activities on Salesforce.com in a 24/7 environment. Being able to use different tools to deliver a complete service to our customers.
- Should be able to effectively resolve all customer queries in English and German.
- By constantly monitoring Social Media, anything out of the ordinary needs to be escalated to the supervisor for an effective and immediate action.

Job Code: 071217AB