Operations Specialist

Key Activities:

- Input confirmations and update relevant systems;
- Check feasibility and accuracy of itineraries;
- Issuing of all Tour documentation for the clients;
- Develop good working relationships with Suppliers;
- Coordinate with Internal departments to resolve accounts queries and other discrepancies;
- Monitor booking situation of services and highlight to management any potential issues;
- Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines;
- Maximize profits whenever possible by requesting special budgets;
- Respond to all messages and queries from other offices and departments within the given time frame;
- Ensure good communication with colleagues and management; 
- Provide feedback and identify any new solutions for increasing efficiency.

Knowledge, Skills & Experience:

- Previous experience in tourism or customer care will be considered as valuable asset;
- Excellent oral and written communication skills;
- Customer oriented approach;
- Results focusing and proven ability to meet tight deadlines;
- Attention to details;
- Analytic skills;
- Team player;
- Fast learner and willing to professionally develop on a long term within our young and dynamic team;
- Flexible and open to change and challenges;
- Positive and friendly attitude;
- Advanced knowledge of English is mandatory;
- Any other foreign language fluently spoken is highly appreciated;
- Proficient usage of Ms Office, Outlook.