Operations Manager (Network Operations Center)

Employer: Huawei Enterprise Romania GSC
Domain:
  • Customer Support - Client Service
  • Management - Consulting
  • Telecommunication
  • Job type: full-time
    Job level: Manager
    Location:
  • BUCHAREST
  • Updated at: 12.12.2017

    Responsibilities:
    - Be responsible for the successful O&M of the Managed Service project;
    - Be responsible for End to End service operation;
    - Be responsible for the result and quality of service;
    - Be responsible for interface with inside/outside audit;
    - Be responsible for crisis management (ex: Major Incident);
    - Monitoring and tracking of the IT portfolio services delivered;
    - Generate operation weekly/monthly report;
    - Managing customer communication and customer satisfaction;
    - Managing service continual improvement and create revenue through improvement;
    - Managing end to end service operation process and be responsible for the result;
    - Managing operation security and compliance;
    - Managing partner/vendor relationship.

    Requirements:
    Working Experience
    - 10+ years of experience in IT service management
    Knowledge & Skills
    - ITIL EXPERT certified;
    - Good knowledge and skills in public/private cloud operation, familiar with mainstream
    cloud products (Vshpere/FusionSphere etc);
    - Basic knowledge in NB-IoT products and solutions.
    Soft Skills
    - Good communications skills;
    - Leadership skills;
    - Negotiation and conflict resolution skills;
    - Good problem solving skills.
    Language Requirements
    - Able to communicate in English effectively both verbally and orally;
    - Multi-language speaker (French/ German/ Chinese etc.) is preferred.

    We can offer you:
    - Motivational salary package;
    - Good learning environment;
    - Great amount of team work and trainings;
    - Opportunity to contribute to the knowledge base and be part of our growing team;
    - Young and motivated team that wants to grow constantly;
    - Be able to grow with company that’s in a Fortune Global 500 company.