Social Media Consultant with German/Portuguese

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

EDUCATIONAL QUALIFICATIONS:
• Graduate in any discipline with good academic profile – not a must
• High level of and proven experience in both Written & Spoken English Language - Mandatory
• High level of and proven experience in both Written & Spoken German/Portuguese Language - Mandatory
• Travel Industry knowledge/background – Desirable

RELEVANT EXPERIENCE:
• 1-2 years’ experience in customer service
• Good understanding of social media platforms and their respective participants (Facebook, Twitter, Instagram, Linkedin, Whatsapp etc.) and how they can be deployed in different scenarios.
• Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.

PERSONAL CHARACTERISTICS & BEHAVIOURS:
• Customer focus
• Drive for results
• Eye for detail
• Adaptability to change
• Analytical ability
• Strong personality

Availability to work in shifts, including night shifts in required.
Availability to start the activity at 15th of January 2018.

The SMC delivers a customer care service via Salesforce according to our client’s standards (European leading airline company). The goal is to meet the Service Level Agreement as agreed with the client and maintaining high level of quality. The task is to manage customer care activities via Social Media platforms to deliver a complete service to the customers.

We will offer you a good salary package, with fixed part and benefits, depending on the language you know.