Social Media Consultant with French/Italian

Employer: Randstad Romania SRL
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.12.2017
    Short company description

    Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.

    The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.

    In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.


    Requirements

    EDUCATIONAL QUALIFICATIONS:
    • Graduate in any discipline with good academic profile – not a must
    • High level of and proven experience in both Written & Spoken English Language - Mandatory
    • High level of and proven experience in both Written & Spoken Italian/French Language - Mandatory
    • Travel Industry knowledge/background – Desirable

    RELEVANT EXPERIENCE:
    • 1-2 years’ experience in customer service
    • Good understanding of social media platforms and their respective participants (Facebook, Twitter, Instagram, Linkedin, Whatsapp etc.) and how they can be deployed in different scenarios.
    • Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.

    PERSONAL CHARACTERISTICS & BEHAVIOURS:
    • Customer focus
    • Drive for results
    • Eye for detail
    • Adaptability to change
    • Analytical ability
    • Strong personality

    Availability to work in shifts is required, including night shifts.
    Availability to start the activity at 15th of January 2018.

    Responsibilities

    The Social Media Consultant delivers a customer care service via Salesforce according to the client’s standards (European leading airline company). The goal is to meet the Service Level Agreement as agreed with the client and maintaining high level of quality. The task is to manage customer care activities via Social Media platforms to deliver a complete service to the customers.

    Manage social media servicing/campaigns and day-to-day activities on Salesforce.com in a 24/7 environment. Being able to use different tools to deliver a complete service to our customers.

    Should be able to effectively resolve all customer queries in English and Italian/French language.

    Receiving weekly updates to maintain a high level of knowledge and being updated on the latest news.

    By constantly monitoring Social Media, anything out of the ordinary needs to be escalated to the supervisor for an effective and immediate action.

    Other info

    A good salary package offered including fixed part + benefits;
    Great organizational environment;