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Social Media Consultant with French/Italian
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Employer: | Randstad România |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 09.01.2018 |
Remote work: | On-site |
Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.
Requirements
EDUCATIONAL QUALIFICATIONS:
• Graduate in any discipline with good academic profile – not a must
• High level of and proven experience in both Written & Spoken English Language - Mandatory
• High level of and proven experience in both Written & Spoken Italian/French Language - Mandatory
• Travel Industry knowledge/background – Desirable
RELEVANT EXPERIENCE:
• 1-2 years’ experience in customer service
• Good understanding of social media platforms and their respective participants (Facebook, Twitter, Instagram, Linkedin, Whatsapp etc.) and how they can be deployed in different scenarios.
• Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.
PERSONAL CHARACTERISTICS & BEHAVIOURS:
• Customer focus
• Drive for results
• Eye for detail
• Adaptability to change
• Analytical ability
• Strong personality
Availability to work in shifts is required, including night shifts.
Availability to start the activity at 15th of January 2018.
The Social Media Consultant delivers a customer care service via Salesforce according to the client’s standards (European leading airline company). The goal is to meet the Service Level Agreement as agreed with the client and maintaining high level of quality. The task is to manage customer care activities via Social Media platforms to deliver a complete service to the customers.
Manage social media servicing/campaigns and day-to-day activities on Salesforce.com in a 24/7 environment. Being able to use different tools to deliver a complete service to our customers.
Should be able to effectively resolve all customer queries in English and Italian/French language.
Receiving weekly updates to maintain a high level of knowledge and being updated on the latest news.
By constantly monitoring Social Media, anything out of the ordinary needs to be escalated to the supervisor for an effective and immediate action.
A good salary package offered including fixed part + benefits;
Great organizational environment;
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