Coordination Executive - Japanese Speaker

Angajator: G2-Travel
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 12.12.2017

    Key Activities:

    • Liaise with tour leaders and suppliers to ensure a high standard is provided.
    • Check itinerary feasibility and progress of tour.
    • Anticipate and resolve enquirers or problems that arise during a tour.
    • Arrange and coordinate services/hotel reservations for any itinerary amendments or additional services requested from Tour Leader or Sales.
    • Act as an emergency response team providing support to Tour Leaders during any unexpected crisis situations that may arise.
    • Resolve any problems/complaints that may arise during or after trips.
    • Quality control of suppliers through monitoring of services.

     

    Knowledge, Skills & Experience

    • University graduate;
    • Previous experience in customer service/travel industry is considered a plus;
    • Customer oriented attitude;
    • Excellent communication and organisational skill;
    • Ability to multitask, prioritize and meet deadlines;
    • Detail oriented person;
    • Strong problem solving skills;
    • Advanced level of English language is mandatory;
    • Advanced level of Japanese language;
    • Good working knowledge MS Office;
    • Available to work in shifts.


    Benefits:

    • Competitive financial reward
    • Language allowance
    • Language classes
    • Business trips
    • International mobility
    • Training and development opportunities
    • Wellness programs