Customer Service Representative
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Angajator: | Oracle |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 05.03.2018 |
Remote work: | On-site |
Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.
The Global OPN Operations Team manages the adoption of programs, processes and systems for the partner business worldwide. Within OPN, the Operations team is responsible for program implementation, business process definition, process execution, provisioning of reporting capabilities and data quality to support the strategy.
We are currently looking for a highly motivated, flexible team member to join our team, to handle the OPN administrative work and partner program benefit processing & execution.
This position is full-time and based in our Bucharest office.
KEY RESPONSIBILITIES:
• Stakeholder interaction – daily support for Sales And Business Development groups (email, IM, phone)
• Partner interaction (email, phone, web conference)
• Ensure achieving monthly target
• Ensure SLAs are met, take ownership of the process assigned
• Understand interdependencies of the processes and systems
• Delivering presentations to stakeholders
EXPERIENCE:
The successful candidate will have at least 2 years of experience in a partner/customer service environment.
QUALIFICATIONS:
• University degree
• Minimum of 2 years experience in a relevant LOB
• Preferred previous experience working in sales/sales support, contract administration, finance/accounting, or related role
• Highly proficient in MS Office
• Fluent in English
• Excellent numeracy and attention to detail
• Strong analytical skills
• Very good communication skills, both written and verbal
• Ability to work independently with minimal oversight while exercising excellent judgment
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