Support Engineer (TURKISH)
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Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
• TURKISH and ENGLISH – advanced level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills etc.);
• A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.
• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.
- Flexible schedule.
You will be awarded for your success with:
- Attractive salary package;
- Contract for unlimited period of time;
- Up to 27 days Annual Vacation;
- Massage sessions;
- Relaxation room (Foosball table, ping pong, board games);
- IT and Soft skills trainings provided by our specialists;
- Opportunity to develop a career within a stable multinational environment � Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
- Friendly, fun and young team.