Support Engineer (TURKISH)

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Angajator: Stefanini Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.12.2017
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    • TURKISH and ENGLISH – advanced level;
    • Motivation for learning new information;
    • Ready to acquire new skills (communication skills, technical skills etc.);
    • A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
    • Willingness to help people in having continuity in their computer-based activity;
    • Previous successful customer service experience is considered an advantage;
    • Strong written and oral communication skills;
    • Able to communicate problems/issues to customers in a non-technical manner.

    Responsabilitati

    • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    • Logging remotely to client’s computer and help them solve software issues;
    • Documenting issues that you deal with on a daily basis into the ticketing system;
    • Troubleshooting hardware, software and network related issues;
    • Escalating problems to the next level of support when necessary;
    • Help the client with all the necessary information.

    Alte informatii

    Working hours:
    - Flexible schedule.


    You will be awarded for your success with:

    - Attractive salary package;
    - Contract for unlimited period of time;
    - Up to 27 days Annual Vacation;
    - Massage sessions;
    - Relaxation room (Foosball table, ping pong, board games);
    - IT and Soft skills trainings provided by our specialists;
    - Opportunity to develop a career within a stable multinational environment � Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    - Friendly, fun and young team.