User Support Consultant (Spanish and English)
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Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
Your path to success requires:
- Spanish - advanced level and English knowledge - at least medium level;
- Motivation for learning new information;
- Ready to acquire new skills (communication skills, technical skills etc.)
- A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
- Previous successful customer service experience is considered an advantage;
- Strong written and oral communication skills;
- Able to communicate problems/issues to customers in a non-technical manner.
Imagine a day at Stefanini - Take a look!
- Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
- Logging remotely to client's computer and help them solve software issues;
- Documenting issues that you deal with on a daily basis into the ticketing system;
- Troubleshooting hardware, software and network related issues;
- Escalating problems to the next level of support when necessary;
- Help the client with all the necessary information.
You will be awarded for your success with:
- Attractive salary package;
- Contract for unlimited period of time;
- Up to 27 days Annual Vacation;
- Bonus for referring new colleagues;
- Private Medical subscription;
- Public transportation reimbursement
- Meal tickets;
- IT and Soft skills training provided by our specialists;
- Opportunity to develop a career within a stable multinational environment - Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
- Friendly, fun and young team
Stefanini is a premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue chip companies. Stefanini's main service lines are onshore, nearshore, and offshore IT consulting, systems integration & development, and IT outsourcing. Today we employ over 2000 employees in EMEA serving a wide range of well-known regional customers. We are a fast growing company with a clear ambition to become the global leader in our selective offerings.
JOIN OUR TEAM TODAY!
Stefanini has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if Stefanini is the right fit for you.