Credit and Collections Analyst - determined 6 months contract

At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas: DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics

Education and Experience Required:

First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 0-2 years of experience.

Knowledge and Skills:
Good written and verbal communication, negotiation, and conflict resolution skills.
Basic accounting knowledge.
Good problem solving skills.
Familiarity with computers.
Basic prioritization skills.
Basic understanding of company's order management process.
Basic understanding of company's dispute management process.
Basic understanding of collection processes and financial concepts.
Basic influence skills.

The Unique Value of Micro Focus

At Micro Focus we provide our customers with a best-in-class portfolio of enterprise-grade scalable software with analytics built in. We put customers at the center of our innovation and build high quality products that our teams can be proud of.
Through our breadth of solutions, we are uniquely positioned to help our customers solve business problems and deliver against the needs and opportunities of Hybrid IT, from mainframe to mobile to cloud. We’re a pure-play software company –we have a level of focus that other technology companies don’t have, we are designed from the ground up to build, sell and support software.

We also have the strong operational foundation, proven over a combined 40 years of experience, to deliver on our commitments to our customers. Our scale is global—we have the reach and the capabilities to support customers in a global market. We are the 7th largest software company in the world, and the largest technology company listed on the FTSE. With 4,000 employees working on R&D, we can focus on innovating in solving the most complex technology problems for customers.
At its heart, Hybrid IT is about letting customers choose what’s right for them, without the need to compromise. Our job is to help them, and to enable that hybrid model to bridge the old and the new to maximize the value of existing investments.
Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer•s financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-value customers and sales organizations. Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Responsibilities:

Analyzes and recommends customer credit limits based upon credit scores.
Analyzes output from fraud detection system and makes recommendation for further investigation.
Interacts with credit card companies to manage credit charge-backs.
Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit.
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognizes trends for non- payment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for company and customer.
Analyzes at-risk customers and recommends account strategies to prevent delinquencies