Service Delivery Lead - Spanish (evening schedule)

This job is no longer active!

View all jobs Accenture active


View all jobs Service Delivery Lead - Spanish (evening schedule) active on Hipo.ro

View all jobs Human Resources - Psychology active on Hipo.ro


Employer: Accenture
Domain:
  • Human Resources - Psychology
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.01.2018
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    • 5 years professional experience (minimum 3 years managerial experience);
    • Previous experience in business process area preferably in an operations environment (HR capability would be a plus);
    • Advanced written and verbal communication skills in English (min B2) and Spanish (min B2) - manages internal and external/client communications with individuals at all levels.
    • Ability to cover evening shifts: 14:00-23:00/ 16:00-1:00
    • Coaching/mentoring skills
    • Demonstrated issue management/problem solving skills
    • Discretion, professionalism, confidentiality and judgment.
    • Strong customer service skills
    • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
    • Strong time management skills
    • Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate action
    • Ability & interest in training other team members
    • Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices
    • Ability to set and strive to achieve specific, measurable, and challenging goals
    • Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager.
    • Ability to anticipate and identify emerging issues and act upon those that may affect areas of responsibility and affect other teams.
    • Advanced knowledge of company standard software. . email, Internet Explorer, Microsoft Office Package
    • Operations Management
    • Project Management
    • Cost Management
    • Operational Excellence
    • Service Performance Management and Metrics
    • Client Relationship Management

    Responsibilities

    The Service Delivery Team Manager is responsible for daily supervision of a team (., delivery, process, business operations). He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

    Key Responsibilities:
    • Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team
    • Review all incoming work for clarity, provide clear work directions, ., receive requests for assistance from the field, determine level of assistance required and respond appropriately
    • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
    • May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, ., overtime, evening and weekend hours
    • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager.
    • Perform and/or ensure completion of quality review check on outgoing work (., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
    • Identify and assist with development of support materials for team use, ., training manuals, job aids, and views in databases
    • Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content
    • Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives
    • prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance/disciplinary issues
    • Drive team engagement

    Job-uri similare care te-ar putea interesa:

    Hybrid

    Aplica fara CV
    BUCURESTI,

    Aplica fara CV
    BUCURESTI,

    Vezi job-uri similare (54)