Second Level Support Specialist
We are searching for YOU
You will be a member of a team responsible for quickly resolving highly technical, complex issues. Your role will be critical in maintaining the trust of our customers. You will be working between our customer support teams and technical operations teams in defining issues, resolving them, or leading a cross-functional team to drive resolutions.
It is a full time position. You will work 8 hour per day, 5 day per week in a regular working time.
Want to know what exactly you will be doing? Here are some of your regular tasks in a normal work-day:
Provide solid support to customers with a high degree of customer satisfaction and technical expertise
Manage queue of incoming inquiries, determine prioritization, and address appropriately
Respond to assigned customer questions, problems and concerns and adheres to SLA
Document resolutions for future reference
Are you our future colleague? Grab a pen and check as many as you can. We are looking forward to meeting YOU!
Relevant education (student / graduate) - engineering/science fields
2+ years of experience in second level support, BA, BI or QA
Advanced English is a must
Previous experience with writing SQL queries is a must
MS Excel is a must
Highly developed troubleshooting skills. Problem solving ability, creativity to "think-outside-the-box"
Stress resistance. Ability to stay calm, work fast and efficient under stress
Ability to think strategically and proactively deliver solutions that address customer needs
Excellent written (verbal is a plus) communication skills, ability to deliver information in a clear and correct manner to both business and technical audiences
Strong relationship building skills, can positively influence the actions of others and works as a team player
Self-motivated, directed and dedicated about what you do. Strives for results
Excellent attention to details
We rise to the challenge:
You will team-up with an international company that is constantly growing, so you will grow your skills with us - through collaboration and exchange of knowledge with the best professionals of the industry working in our offices around the world.
- Premium and fun work environment in central Bucharest (we have 4 game rooms and we are not afraid to use them)
- Positive environment and happy people (the training sessions, parties, food, cookies & other stuff are helping - for sure!)
- Snacks and refreshments permanently at the your disposal.
- Meal vouchers, Private pension & Healthcare package.
- Yearly bonus plan
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.