Asset and Configuration Management Specialist, ServiceNow

Angajator: Hunt Recruitment
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 13.12.2017
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    Cerinte

    - Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience
    - Certifications - ITILv3
    - ServiceNow experience
    - Inventory
    - License Compliance validation
    - Usage analysis
    - Maintenance/Upgrade planning
    - 8 - 10 years of considerable hands-on enterprise asset and configuration management experience
    - Demonstrated experience creating, updating and maintaining CMDBs, Asset Management Databases and other asset/configuration management repositories in a complex IT environment
    - Considerable experience identifying and tracking CIs, implementing change control and accounting for hardware, software and licenses in a complex IT system
    - Must have experience with Asset/CM automated toolsets, such as ServiceNow
    - Considerable experience with ITILv3 and IT Operations Management (ITOM) best practices

    Responsabilitati

    - Working with and coordinating with the Configuration Manager to develop or modify Asset/Configuration Management plans, policies, processes and procedures
    - Developing, updating and maintaining a Federated Configuration Management Database (CMDB) within Finastra
    - Assisting the Configuration Manager in defining, implementing and integrating configuration management policies and procedures to support the configuration management database (CMDB)
    - Tracking and maintaining Configuration Items (CIs) including hardware and software in the Configuration Management Database (CMDB)
    - Developing and maintaining Asset Management Database (AMD) which provides an accurate and auditable record of all CIs, to include any related financial data
    - Operating and maintaining a centralized IT Configuration Management System (CMS) for use by all service providers and vendors which accurately identifies and tracks all CIs to include both discoverable and non-discoverable
    - Using knowledge and understanding of warranty practices, and the ability to track warranty agreements with configuration items (CIs) to ensure solutions are captured in the event of a warranty claim
    - Understanding and implementing version control of hardware and software assets as well as program documentation
    - Assisting the Configuration Manager in developing and maintaining a Configuration Management Control Plan (CMCP) that thoroughly describes all property control measures
    - Understanding Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), in order to assess and recommend strategies to continuously improve asset accuracy and integrity
    - Scheduling asset lifecycle refresh and ensures accurate asset inventory management
    - Running complex queries to generate requested reports from the ServiceNow
    - Supporting asset and configuration management activities/engagement across the IT Service Management group
    - Participating in special projects as required