Asset and Configuration Management Specialist, ServiceNow
Acest job nu mai este activ!Vezi toate job-urile Hunt Recruitment active.Vezi toate job-urile Asset and Configuration Management Specialist, ServiceNow active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Hunt Recruitment |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 07.02.2018 |
Remote work: | On-site |
Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.
- Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience
- Certifications - ITILv3
- ServiceNow experience
- Inventory
- License Compliance validation
- Usage analysis
- Maintenance/Upgrade planning
- 8 - 10 years of considerable hands-on enterprise asset and configuration management experience
- Demonstrated experience creating, updating and maintaining CMDBs, Asset Management Databases and other asset/configuration management repositories in a complex IT environment
- Considerable experience identifying and tracking CIs, implementing change control and accounting for hardware, software and licenses in a complex IT system
- Must have experience with Asset/CM automated toolsets, such as ServiceNow
- Considerable experience with ITILv3 and IT Operations Management (ITOM) best practices
- Working with and coordinating with the Configuration Manager to develop or modify Asset/Configuration Management plans, policies, processes and procedures
- Developing, updating and maintaining a Federated Configuration Management Database (CMDB) within Finastra
- Assisting the Configuration Manager in defining, implementing and integrating configuration management policies and procedures to support the configuration management database (CMDB)
- Tracking and maintaining Configuration Items (CIs) including hardware and software in the Configuration Management Database (CMDB)
- Developing and maintaining Asset Management Database (AMD) which provides an accurate and auditable record of all CIs, to include any related financial data
- Operating and maintaining a centralized IT Configuration Management System (CMS) for use by all service providers and vendors which accurately identifies and tracks all CIs to include both discoverable and non-discoverable
- Using knowledge and understanding of warranty practices, and the ability to track warranty agreements with configuration items (CIs) to ensure solutions are captured in the event of a warranty claim
- Understanding and implementing version control of hardware and software assets as well as program documentation
- Assisting the Configuration Manager in developing and maintaining a Configuration Management Control Plan (CMCP) that thoroughly describes all property control measures
- Understanding Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), in order to assess and recommend strategies to continuously improve asset accuracy and integrity
- Scheduling asset lifecycle refresh and ensures accurate asset inventory management
- Running complex queries to generate requested reports from the ServiceNow
- Supporting asset and configuration management activities/engagement across the IT Service Management group
- Participating in special projects as required
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