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• Bachelor degree (Electrical, Telecommunication or Computer Engineering background);
• Knowledge of infrastructure, technology & telecommunications fundamentals;
• Very good German and English (spoken & written);
• Experience in the handling of fixed-network orders and in projects for the business customer sector;
• Experience in the telecommunications field (fixed-network);
• Work experience in the processing of orders for business customers;
• Open minded, positive with a flexible attitude and willing to work in teams of diverse professional and cultural background;
• Excellent written and verbal communication skills are required;
• Self motivated, detail-oriented and organized;
• Customer oriented.
• Hardware: Request of required hardware (hardware delivery);
• Pre-configuration: configuring of routers remotely, according to client’s request;
• SIM activation for backup purposes;
• Perform checks to ensure that the required configuration is done properly;
• Documenting all the steps performed in a ticket;
• Configuration: Commissioning of the client terminals together with the technician on behalf of client or the end customer;
• Develops procedures for improving the work orders process;
• Participate in internal and external training sessions in order to permanently improve his/her technical skills.