Spare Parts Customer Support Engineer

Employer: Huawei Enterprise Romania GSC
Domain:
  • Acquisitions - Logistics - Supplies
  • IT Hardware
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.12.2017

    Responsibilities:
    - Parts ordering: Order new spare parts from headquarters or supplier;
    - Parts allocation: Allocate parts to the appropriate warehouse to fulfill customer SLA;
    - Installation data base management: Assistance on management of the customer installation base report to make sure the stock is set properly;
    - Order management: Monitor and manage local warehouse partners to finish our orders base on requirement;
    - Parts return: Return the parts to designated destination;
    - Trouble solving: Analyze the business issues and solve them by case

    Requirements:
    - Customer focused and excellent verbal and communication skills in English;
    - High attention to details;
    - Highly organized with the ability to prioritize own workload;
    - Proficient in Microsoft Office applications – Power-Point, Microsoft Excel & Word, Outlook – database management tools, Internet navigation;
    - Good customer skills.

    You have an advantage if you have:
    - Work experience: logistics or warehouse management;
    - If you have knowledge of other foreign languages would be a plus.

    We can offer you:
    - Motivational salary package;
    - Good learning environment;
    - Great amount of team work and trainings;
    - Opportunity to contribute to the knowledge base and be part of our growing team;
    - Young and motivated team that wants to grow constantly;
    - Be able to grow with company that’s in a Fortune Global 500 company.