Deal Specialist with French/Spanish

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Employer: Oracle
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 02.06.2020
    Short company description

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.


    Preferred Qualifications

    The candidate should be advanced in English and French/Italian any other foreign language is extra. Preferred profile is: problem solving abilities, team player, sound planning and organizing, attention to details, excellent communication and change management skills. Previous customer service experience is a plus.

    Detailed Description

    The Deal Specialist acts as a partner for the Sales team, offering support mainly for pre, but also for post-sales activities in order to secure the successful outcome of the negotiation process. The position involves working in a multi-cultural environment and covering multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

    The Deal Specialist creates and validates contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and approvals, in response to requests received from Sales. Given the business complexity, the contracts may require non-standard terms, subject to further analysis related to approvals and clauses creation. For that purpose, the Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk. Duties and tasks are standard with some variation, in accordance with the role’s specifics.


    Job Requirements

    Able to complete own role largely independently within defined policies and procedures
    Effective teamwork and collaboration skills.
    Excellent written and verbal communication skills.
    Sound planning & organizing, detail oriented, time management skills.
    Good command of MS Office.
    Flexible to change priorities and adjust to daily business requirements.
    Able to work effectively under time critical deadlines and pressure.
    Demonstrates resilience in times of change and uncertainty.
    Strong personal drive and self-motivator.
    Excellent customer service skills and proactive attitude.
    Experience in handling standard contractual documents is a plus.
    Knowledge of Oracle policies and procedures is preferred.
    Must be fluent in local languages for contracting countries.
    Ability to evaluate alternative courses of action, together with problem solving and decision making skills.