Deal Specialist (German, French or Italian)

Employer: Oracle
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.12.2017
    Short company description

    Explore Oracle and become our next great hire!

    With more than 420,000 customers - including 100 of the Fortune 100 - and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.

    Currently counting over 4100 employees in the Bucharest and Iasi offices, Oracle Romania has been prominently listed as one of the „Most Desired Employers” in the local market over the last 6 years, including the top rank for the past 3 years.

    Oracle is a key contributor globally to IT education through its Oracle Academy Program. Oracle Academy currently supports 664 institutions and over 52,000 students in Romania. In 2016 we are training 200 teachers in Java Fundamentals and Java Programming.

    Beside key administrative functions for customers, partners and Oracle organizations, Romania is also home for core development centers and teams helping customers to realize successful IT projects. To name a few:
    Oracle Product Development
    Oracle Advanced Customer Support
    Oracle Software Support Services
    Oracle Sales Consulting Center

    Oracle is constantly recruiting for a variety of departments, looking for talented candidates with both technical and non-technical background. The ideal candidate would be the one with high potential and ability to learn and adapt quickly to a fast changing, innovative and demanding environment. If you’re looking for insight into life at Oracle, explore our culture, or want to join the social conversation, check out our Oracle Facebook Community.

    Requirements

    Preferred Qualifications

    The candidate should be advanced in English and German/French/Italian or Spanish, any other foreign language is extra. Preferred profile is: problem solving abilities, team player, sound planning and organizing, attention to details, excellent communication and change management skills. Previous customer service experience is a plus.

    Detailed Description

    The Deal Specialist acts as a partner for the Sales team, offering support mainly for pre, but also for post-sales activities in order to secure the successful outcome of the negotiation process. The position involves working in a multi-cultural environment and covering multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

    The Deal Specialist creates and validates contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and approvals, in response to requests received from Sales. Given the business complexity, the contracts may require non-standard terms, subject to further analysis related to approvals and clauses creation. For that purpose, the Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk. Duties and tasks are standard with some variation, in accordance with the role’s specifics.

    Responsibilities

    Job Requirements



    Able to complete own role largely independently within defined policies and procedures
    Effective teamwork and collaboration skills.
    Excellent written and verbal communication skills.
    Sound planning & organizing, detail oriented, time management skills.
    Good command of MS Office.
    Flexible to change priorities and adjust to daily business requirements.
    Able to work effectively under time critical deadlines and pressure.
    Demonstrates resilience in times of change and uncertainty.
    Strong personal drive and self-motivator.
    Excellent customer service skills and proactive attitude.
    Experience in handling standard contractual documents is a plus.
    Knowledge of Oracle policies and procedures is preferred.
    Must be fluent in local languages for contracting countries.
    Ability to evaluate alternative courses of action, together with problem solving and decision making skills.