Talent Operations Coordinator (Maternity Cover 2 Years)

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Employer: British American Tobacco Global Business Services
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 16.12.2017
    Short company description

    GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.

    If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
    visit our website @ www.bat-careers.com


    British American Global Business Services currently have a new exciting opportunity for a Talent Operations Coordinator, joining us in our offices in Bucharest.

    Job Purpose

    To provide supervision and execution of excellent customer service to Centres of Expertise, HRBPs, Line Managers and employees in the areas of performance, L&D and talent management processes.

    Essential requirements

    •Experience of performance and L&D processes
    •Competent user of MS Office and experience of using LMS
    •Coaching and feedback skills
    •Strong analytical skills and attention to detail
    •Self-motivated with excellent planning, administrative and organisational skills
    •Outstanding communication skills and cultural awareness
    •Experience of managing vendors and SLAs



    •Operationalise annual review process, and ensure the system set-up of performance calibration is executed accurately and at the appropriate time
    •Coordinate the distribution of progress reports to the relevant audiences in a timely manner eg. annual review completion, performance distribution


    •Support creation of learning content by organising pilot programmes, collating feedback, uploading content (including eLearning)
    •Create and maintain training events and sessions to ensure up to date training programme information is available to users
    •Monitor training demand and schedule sessions accordingly
    •Oversee delivery of training logistics eg arranging facilitators, enrolling and notifying delegates, and compiling and maintaining delegate lists, dealing with delegate queries
    •Supervise financial aspects of delivering training programmes including raising purchase orders, dealing with facilitator invoices and delegate charges
    •Maintains and activates competency/ capability frameworks and assessment tools
    •Collate and share programme evaluation feedback with CoE
    •Coordinate creation and distribution of regular reports and insights against L&D KPIs
    •Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis

    Talent Management

    •Operationalise annual talent cycle – coordinate the collation and preparation of structured base material for talent meetings (particularly talent reviews)
    •Analyse talent data to identify areas for attention of HRBP and Talent & OE CoE
    •Conducts audits and spot checks to ensure integrity (completeness and accuracy) of core talent data
    •Provide non-standard reports and ad-hoc analysis to support HRBPs