Implementation Coordinator (German B2)

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • IT Software
  • Management - Consulting
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.12.2017
    Short company description

    Do you want to be in the business of your success ?
    Join ADP, we provide employer services to 600,000 clients in 78 different countries worldwide, we pay approximately 31 million people around the world each payday.
    At ADP, we have a great story to tell, in a relaxed and friendly environment working on our growth with you, the best professionals .

    Requirements

    • An understanding of the client's trade, business and organization.
    (Business administration and human resources)
    • Pro active
    • Project management
    • Time management (there are three workload peaks in a year)
    • Good interpersonal skills
    • Good oral and written communication skills (English, German mandatory, French would be a plus)
    • Analytical skills and an ability to summarize
    • Organized
    • Rigorous
    • Team player
    • Dynamic and responsive

    Responsibilities

    Coordinates services by implementing administrative offer, procedures, and policies; monitors administrative tasks according to the contract; maintains or improves the level of services of their business unit.
    In this respect, he/she must carry out the following actions:
    • Initiating the first contact with client after the service is contracted.
    • Sending and explaining the purpose of the power of attorney to the client.
    • Gathering all useful information required to set up the administrative option such as: policies, thirds parties, rules, client-specific data.
    • Organizing online access and forms (if needed).
    • Presenting the workflow of our administrative process.
    • Presenting ADP’s organisation.
    • Being able to explain and guide client concerning the ins and outs of admin services if not clear at this point of the process.
    • Coordinating and transferring client to the Managed Services team by explaining specifics (in German, English or French).
    • Helping on resolving online access issue received by admin specialist; identifying issues and always finding a solution. Keep third parties updated on status of open tickets.
    • Maintaining documentation for existing client with missing data.
    • Creating email templates in English and German or French to help the admin team on their daily tasks.
    • Offering the best level of service to customers.
    • Maintaining, developing and optimizing documentation.
    • Keeping front office updated on a weekly basis.

    Other info

    Reports & Performance Metrics:
    • On time delivery of assigned client portfolio, tasks.
    • Quality control reports
    Training:
    • Swiss legislation
    • SAGE,DECIDIUM,FLEXIFORM,SOP APPENDIX
    • E LEARNING ON ADP COMMUNICATION TOOLS (SPM, TRANSFER BOX,SIEBEL,MEDALIA,WEB EX)