Implementation Coordinator (German B2)

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Employer: Automatic Data Processing (ADP) Romania
Domain:
  • IT Software
  • Management - Consulting
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.02.2018
    Remote work: On-site
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    • An understanding of the client's trade, business and organization.
    (Business administration and human resources)
    • Pro active
    • Project management
    • Time management (there are three workload peaks in a year)
    • Good interpersonal skills
    • Good oral and written communication skills (English, German mandatory, French would be a plus)
    • Analytical skills and an ability to summarize
    • Organized
    • Rigorous
    • Team player
    • Dynamic and responsive

    Responsibilities

    Coordinates services by implementing administrative offer, procedures, and policies; monitors administrative tasks according to the contract; maintains or improves the level of services of their business unit.
    In this respect, he/she must carry out the following actions:
    • Initiating the first contact with client after the service is contracted.
    • Sending and explaining the purpose of the power of attorney to the client.
    • Gathering all useful information required to set up the administrative option such as: policies, thirds parties, rules, client-specific data.
    • Organizing online access and forms (if needed).
    • Presenting the workflow of our administrative process.
    • Presenting ADP’s organisation.
    • Being able to explain and guide client concerning the ins and outs of admin services if not clear at this point of the process.
    • Coordinating and transferring client to the Managed Services team by explaining specifics (in German, English or French).
    • Helping on resolving online access issue received by admin specialist; identifying issues and always finding a solution. Keep third parties updated on status of open tickets.
    • Maintaining documentation for existing client with missing data.
    • Creating email templates in English and German or French to help the admin team on their daily tasks.
    • Offering the best level of service to customers.
    • Maintaining, developing and optimizing documentation.
    • Keeping front office updated on a weekly basis.

    Other info

    Reports & Performance Metrics:
    • On time delivery of assigned client portfolio, tasks.
    • Quality control reports
    Training:
    • Swiss legislation
    • SAGE,DECIDIUM,FLEXIFORM,SOP APPENDIX
    • E LEARNING ON ADP COMMUNICATION TOOLS (SPM, TRANSFER BOX,SIEBEL,MEDALIA,WEB EX)

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