Support Engineer (ENGLISH)
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Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
- English advanced level;
- Motivation for learning new information;
- Ready to acquire new skills (communication skills, technical skills etc.)
- A team player that shows flexibility and perseverance in managing a good working relationship with clients and colleagues;
- Willingness to help people in having continuity in their computer-based activity;
- Previous successful customer service experience is considered an advantage;
- Strong written and oral communication skills;
- Able to communicate problems/issues to customers in a non-technical manner;
Imagine a day at Stefanini - Take a look!
- Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
- Logging remotely to clients computer and help them solve software issues;
- Documenting issues that you deal with on a daily basis into the ticketing system;
- Troubleshooting hardware, software and network related issues;
- Escalating problems to the next level of support when necessary;
- Help the client with all the necessary information
- Flexible schedule, including 24 x 7 shifts
- Attractive salary package;
- Contract for unlimited period of time;
- Up to 27 vacation days;
- Bonus for referring new colleagues;
- Private Medical subscription;
- Massage sessions;
- Relaxation room;
- Public transportation reimbursement;
- Meal tickets;
- IT and soft skills training provided by our specialists;
- Opportunity to develop a career within a stable multinational environment Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.
- Friendly, fun and young team