Telesales Project Assistant

Angajator: Telekom Romania
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.12.2017
    Scurta descriere a companiei

    Telekom Romania este un brand de telecomunicaţii nou și dinamic, care oferă servicii de telecomunicaţii fixe şi mobile complete, inovatoare, simplificate și personalizate pentru o comunitate vastă de clienți, cu peste 10 de milioane de contracte de servicii.

    Prin cei doi operatori, Telekom Romania Mobile Communications şi Telekom Romania Communications, Telekom Romania oferă servicii integrate de telecomunicații, astfel încât clienţii să beneficieze de o experiență completă şi plină de satisfacţii: servicii de voce și date mobile 3G și 4G mobile, telefonie fixă tradițională, internet de mare viteză și televiziune pe mai multe tehnologii, inclusiv IPTV precum și conținut de înaltă calitate și exclusivități. Pentru clienţii business, noul brand este promisiunea unor soluții IT & C la cheie, care să sprijine companiile să devină mai competitive și mai agile.

    Telekom Romania este un brand din familia Deutsche Telekom, prezent în 51 de țări de pe cinci continente, cu peste 143 de milioane de clienţi de telefonie mobilă, 31 de milioane de clienţi de servicii fixe şi peste 17 milioane de linii de broadband din întreaga lume. Brandul este prezent pe piaţa românească din 2014, după rebranding-ul comun al COSMOTE România și Romtelecom.

    Cerinte

    Studies:
     High level - graduate (technical or economic studies)
     Special certifications in project management – advantage

    Work experience:
     Work experience – minim 5 years
     Work experience in customer service – minim 5 years
     Work experience in coordinating cross-functional projects – minim 2 years

    Knowledge, Aptitudes & Abiliities:
     Planning and organising skills
     Analytical and synthetical skills
     Communication and interaction abilities
     Initiatives
     Flexibility
     Teamwork and positive attitude
     Client orientation
     Decision-making
     Influencing skills
     Facilitation skils
     Stress tolerance
     Presentation skills
     Respect and integrity
     Knowledge of Project management or process optimisation
     Knowledge of project management techniques and tools
     Knowledge of Microsoft Office
     Knowledge of English - advanced

    Responsabilitati

    PURPOSE:
    Coordinating implementation of the projects for telesales activities in order to achieve financial objectives, ensuring consistency with company strategy, commitments and goals. Accountable for planning, direction, coordination, execution and control of telesales projects in order to achieve quantity and quality objectives.
    KEY RESPONSABILITIES:
     Acts as a liaison between Telekom Customer Services management and outsourced team, in order to implement telesales projects to achieve financial objectives from telesales activities
     Develops detailed project plans in order to track progress to achieve objectives of projects
     Coordinates cross-functional activities in order to ensure resources availability and allocation for telesales outsourced team
     Coordinates internal resources in order to ensure implementation of projects for telesales activities
     Ensures that projects are delivered on-time, within scope and budget, in order to meet telesales objectives
     Monitors project performance and deliverables in order to initiate corrective actions to maintain projects objectives
     Manages the relationship with all internal and external stakeholders in order to ensure consistency with company strategy, commitments and goals.
     Performs risk management to minimize project risks
     Ensures that the project deliverables are on time, within budget and at the required level of quality, in order to be consistent with project objectives
     Monitors implementation of new applications and services in order to ensure efficiency of projects
     Collaborates with various Telekom functions (IT, Marketing, Technic etc.) in order to ensure good implementation of inbound projects according with company strategy