Helpdesk Agent with English and/or Spanish

Our world is changing fast. Consumers, users, and buyers are calling the shots. New things become possible every second. And more complicated, too. Our clients are businesses around the globe. To make the best possible decisions every day, they need to really know what is going on, now and in the future. We don't have a crystal ball, either. But we love data and science and we understand how to connect the two. We care about attention to detail and accuracy. We are digital engineers who build world-class research, powered by high technology. Because people who know best lead the way.

This is why GfK means Growth from Knowledge.


Lumea noastră se schimbă repede. Consumatorii, utilizatorii și cumpărătorii folosesc tot ceea ce este nou pe piata. Lucrurile noi devin posibile în fiecare secundă si fiecare secunda devine mai complicată.
Clienții noștri sunt companii din întreaga lume si pentru a lua cele mai bune decizii în fiecare zi trebuie să știe cu adevărat ce se întâmplă, acum și în viitor. Nu avem o bol de cristal dar ne plac datele și știința și înțelegem cum sa facem legatura intre cele doua. Ne pasă de atenția acordată detaliilor și preciziei. Suntem ingineri digitali care construiesc cercetări de nivel mondial, bazate pe tehnologii de vârf.

GfK înseamnă Growth from Knowledge / crestere prin cunoastere, iar noi, oamenii din GfK, ajutam clientii sa se dezvolte.

Technical skills required
• Good knowledge of English;
• Good knowledge of Spanish is a plus;
• Excellent communication skills and client oriented;
• Attention to details;
• Good general IT&C knowledge;
• Available to work in night shifts and flexible working week, based on a rotation pattern.

Key Activities
• Providing guidance and support via live telephone and dedicated platforms to panel members, basic and/or advanced troubleshooting regarding known and unknown technical problems of owned devices, following the prescribed guidelines and standards;
• Reviewing inbound emails, answering questions and providing support via email;
• Outbound telephone calls, to assist in connection issues, missed survey prompts, attempts to retrieve devices (laptop, netbook, Router, Smart phone etc.) from panel members following agreed conditions;
• Outbound reminder calls to panel members to complete active assignments.