Helpdesk Officer

Employer: Allianz Technology SE Munchen Sucursala Bucuresti
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.11.2017
    Short company description

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE Munchen Sucursala Bucuresti is the principal driver behind transforming Allianz into a digital group.

    Requirements

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group .

    Allianz Technology in Romania is a professional expertise center offering a wide range of services: human resources, financial, actuary and IT support to the Allianz Group.

    Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

    Job role

    The Helpdesk Officer is the dedicated person who supports the good run of the organization, from the technical and knowledge perspective. He actively and constantly educates the end user community for the new technologies that we are adopting, being the Digital Hub advocates of the Allianz Technology Group.

    Requirements

    • Good networking knowledge (LAN/WAN TCP/IP based networks)
    • Good debugging skills
    • Basic Ms-Windows scripting skills (VB scripting & command line batch files) is a plus
    • Good knowledge about Microsoft Windows OS (installing, configuring)
    • Knowledge in using MS Office package
    • Optional: Active Directory
    • Fluent in English
    • Minimum 1 year experience in a Helpdesk position;
    • Advanced PC knowledge (including MS Office package)
    • Proven organizational and self-motivation abilities
    • Excellent communication skills
    • Able to work independently

    Responsibilities

    Responsibilities

    • Support for installing and configuring peripherals from site (video conferencing devices, small equipment, laptops, etc)
    • Constantly find new ways to support the customers better by bringing new ideas and implementing them (hardware, connectivity, networking, etc)
    • Constantly bring value through monthly casts (email/webex/physical meetings), how to work better and smarter sessions
    • Educates the end user community for the various technologies we are using
    • Accepts and provides for the CHG coming from the group and makes proper announcements of installation/availability
    • Initiates RFC/RFI for the active networking part
    • Maintains the relationship with the local providers

    Skills

    • Strong social, analytical and communication skills
    • Flexible, and the ability to work hard as part of a team and to work well under pressure
    • High motivation to manage and finalize tasks in complex environment

    Other info

    Benefits

    o Health and Well-being:

    Kinetotherapy Room and Corporate Massage;

    Weekly Fruit Day;

    WorldClass Gym Discounts.

    o Personal and professional development:

    Complete training curricula available (tailored courses);

    German Language Courses for any level;

    All you can read with Bookster!

    o Extra Perks:

    Work from Home Option available;

    Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!

    Go on Vacation and get a Holiday Bonus!

    o Attractive compensation package:

    Fixed salary compensation along with rewards & incentives performance-related bonus scheme;

    Meal and Gift Tickets.