Senior Telecommunications Analyst

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

- Cisco IP Telephony suite operation & upgrade, multi-national vendor management, multi-national telco management
- Deep understanding of internal and external connectivity models (ISDN/SIP Trunking)
- Experience in troubleshooting call routing and VoIP quality issues
- Demonstrable SME level expertise on the Cisco Collaboration suite of products
- Driven to learn and eager to help others grow as well
- Excellent customer facing skills
- Desirable, but not essential
- Experience deploying Microsoft Collaboration offerings such as Office 365
- Avaya to Cisco migration
- Cisco to MS Skype For Business migration
- Cisco UCCE call centre
- Verint Impact 360 WFM and Call Recording
- Social Media / Channel support

- Design and deployment of Cisco Unified Communications/ Voice products
- Installation, support and maintenance of production voice networks and systems
- Integrate voice network services including but not limited to switching, routing, wireless networks and network security
- Collaborating with other teams/ departments in Information Systems area for efficient project execution
- Analyze system utilization, perform growth analysis and capacity planning and make technical/ process recommendations for improving efficiency
- Basic understanding of general server and general network administration
- Jabber and Lync/Skype for Business integration
- Document, perform and support others in performing moves, adds & changes
- Support the Information Systems manager in the move to voice-as-a-service, specifically the global migration to Skype For Business in the MS O365 cloud

Our Client - providing the broadest portfolio of financial services software in the world today.