Senior Telecommunications Analyst

Employer: Hunt Recruitment
  • IT Hardware
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 22.01.2018
    Short company description


    - Cisco IP Telephony suite operation & upgrade, multi-national vendor management, multi-national telco management
    - Deep understanding of internal and external connectivity models (ISDN/SIP Trunking)
    - Experience in troubleshooting call routing and VoIP quality issues
    - Demonstrable SME level expertise on the Cisco Collaboration suite of products
    - Driven to learn and eager to help others grow as well
    - Excellent customer facing skills
    - Desirable, but not essential
    - Experience deploying Microsoft Collaboration offerings such as Office 365
    - Avaya to Cisco migration
    - Cisco to MS Skype For Business migration
    - Cisco UCCE call centre
    - Verint Impact 360 WFM and Call Recording
    - Social Media / Channel support


    - Design and deployment of Cisco Unified Communications/ Voice products
    - Installation, support and maintenance of production voice networks and systems
    - Integrate voice network services including but not limited to switching, routing, wireless networks and network security
    - Collaborating with other teams/ departments in Information Systems area for efficient project execution
    - Analyze system utilization, perform growth analysis and capacity planning and make technical/ process recommendations for improving efficiency
    - Basic understanding of general server and general network administration
    - Jabber and Lync/Skype for Business integration
    - Document, perform and support others in performing moves, adds & changes
    - Support the Information Systems manager in the move to voice-as-a-service, specifically the global migration to Skype For Business in the MS O365 cloud

    Other info

    Our Client - providing the broadest portfolio of financial services software in the world today.