Customer Support with English & Italian - Live & work in Sofia!

Concentrix is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents.

• Able to communicate freely in Italian with advanced level of English
• Passionate about providing the best customer service
• Takes ownership of work and multi-tasks well
• A problem solver and is able to work with a range of customers.

Deliver a high level of customer service:
• Handle product or service issues by clarifying the customer's cases via phone, email, mail or social media and deal with them promptly, efficiently and with empathy to ensure a positive experience and satisfaction for our customers;
• Provide accurate, valid and complete information by using the right methods/tools and appropriate solutions and alternatives within the time limits;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Keep records of customer interactions, process customer accounts and file documents;
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience;
• Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.

We provide a clear path to career development and offer support, advice, and coaching every step of the way.
Our benefits include:
• Competitive salary;
• Relocation support*
• A bright, modern, and exciting place to work, with excellent staff facilities;
• Voluntary Medical plan;
• Life insurance;
• Transportation allowance;
• Annual reward and recognition events, teambuilding and Concentrix events.

*For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:
• 7 nights in a city center hotel
• Reimbursement of travel expenses up to 250 EUR
• Advance payment of 540 EUR
• Support in finding an apartment, opening a bank account and getting a Bulgarian number