Collections Analyst - Italian
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Oracle Product Development
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Oracle Software Support Services
Oracle Sales Consulting Center
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Fluency in English, Italian Language is an advantage
University degree in relevant field (economics)
Strong written and verbal communication skills.
Organized and very detail oriented.
Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint, and Oracle Applications)
Flexibility in work schedule, including availability during evenings, weekends and major holidays
Good negotiation skills
Ability to prioritize a busy workload
Deliver results oriented
Experience (in relevant field): 6 to 12 months
Assess the customer’s creditworthiness by following the Global Standards by receiving requests for credit check on a daily basis.
Daily interacts with requesters by phone or e-mail respond to the business requirements in a timely manner. Use in an appropriate way team-communication to ensure that the risk in each transaction is minimized to an acceptable level.
Analyze all the information provided in the credit reports and the internal information regarding the customer in order to take the decision according to all relevant information.
Analyze all the relevant transactions on customer accounts to ensure accuracy and completeness of the account information.
Understand and clarify customer/requester’s issues. Escalate timely to the team manager all problems that could impact department objectives.
Collaborate with other departments to meet credit objectives and to solve the requester’s issues. Is making follow-ups to make sure that requester’s issues are solved.
Is responsible for decisions taken in the customer accounts in order to meet the business need and minimize the risk in the transactions.
Is aware and understand department policies, procedures and processes and propose improvements that will increase department results and efficiency.
Timely escalate critical issues on matters on which all efforts of solving it has been exhausted.
Ensure adherence to Sarbanes-Oxley & other guidelines, and support internal & external audits.