Sales Processing Analyst-French/Italian speaker

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Angajator: Hewlett Packard Enterprise
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.06.2018
    Remote work: On-site
    Scurta descriere a companiei

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Cerinte

    University graduate

    Entry-level role

    Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).

    Fluent in English (written and spoken) & Other European language.

    Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)

    SAP know-how will be considered a plus.

    Responsabilitati

    Acts as a first point of contact for regular, on-going customer accounts and some “top-tier” customers, on daily operational matters.

    Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).

    Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
    Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.

    Represents team as a subject matter expert on internal processes to other functions and organizations.
    Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality.
    Assures interface between support sales, support business, delivery, back office, process development and the customer. Makes sure that questions are answered.
    Assures check and balance function, business controls and audit compliance in order to secure HPE’ s financials.

    Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.
    Sometimes needs to take over lead functions for customer projects from an admin point of view.

    Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
    Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.

    Assures correct handling of support contracts within the HPE systems.
    Acts as entry point for C&C, delivery issues, finance, CRS.
    Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
    Initiate and attend interdisciplinary meetings.
    Assures compliance with the HPE standards of business conduct.

    Knows and uses the HPE internal network.
    Analyzes processes and business cases in order to provide solutions for improvement.
    Deliver Training/Guidelines to customer online (eg. PWB/S360/S360Pro tool).
    Monitoring of the e2e process between FO & BO.
    Assure that all document are imaged in a timely manner;
    To know and submit to the health and work security regulations not to unplug, deactivate, modify or randomly stop the machines, and to correctly use these devices;

    To immediately announce the employer and/or the designated employees about any situation related to the working environment, they have strong reasons to consider a real danger for the health and security of the employees, as well as accidents of their own
    To take part in Health and Security training sessions, whenever called for

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